Remote Support for Clients Established by Guidelight

Guidelight Business Solutions of Austin, TX has deployed an innovative Remote Computer Support service for its clients. The service enables Guidelight to establish a secure Internet connection with clients for purposes of maintenance, diagnostics, configuration, software upgrading, and training. By using the remote support tools, Guidelight’s technical staff are able to provide real-time assistance to clients. Fully secure and client initiated, the remote support tools enable the monitoring and the operations with applications,

As a remote support tool, clients can initiate Guidelight’s technical assistance to resolve problems as they materialize.
As a remote management tool, clients are able to remotely request and receive functional upgrades, defect resolutions, scheduled maintenance, and installation and configuration assistance to deployed client systems.
As a remote training tool, Guidelight can conduct online training sessions with clients. Additionally, the system enables Guidelight to provide real-time mentoring and guidance to end users.
Guidelight engineers can observe the interactions between the user and the application enabling real-time troubleshooting of operations.
Human-Computer interactions observed by Guidelight engineers become additional requirements for ease-of-use UI refinements.

About Guidelight Business Solutions

Guidelight Business Solutions, Inc. is a software development and systems integration outsourcing company. Focused on enhancing business through technology, Guidelight collaborates with clients to select, create, deploy and advance innovative solutions that are efficient, manageable and user friendly. For more information, please visit http://www.guidelightsolutions.com.