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Software Maintenance & Support Services

Maintenance & Support

Guidelight provides professional Software Maintenance & Support for our Custom Software Solutions as well as for most software systems and applications developed by third parties. We have evolved a mature and well-defined application support and maintenance process that allows us to effectively and efficiently capture the application environment as well as the business activity.

Our services offering includes:

  • Analysis & Diagnosis
  • Issue detection
  • Security audits
  • Task/bug tracking systems deployment & customization
  • Workaround provisioning
  • Hot fixes
  • New releases & updates
  • Service and feature packs delivery

Software Maintenance & Support - Long-Term Solutions

Our processes and teams have been built on a foundation that begins with the idea of a proactive approach to software support and maintenance. Our methodologies and systems focus on consistent stability, long-term functionality, and rigorous preventive maintenance to avoid problems that typically arise from less than complete or short-term solutions.

Our key strengths include:

  • Initial Software Application Installation Support
  • Software Application Integration Support
  • Day-to-day Software Application Support
  • Perfective & Corrective Maintenance
  • Adaptive Maintenance
  • Scheduled Maintenance

Software Maintenance & Support - Consistent, Flexible, Effective

Our Maintenance & Support Services include direct access to experienced, knowledgeable, and trusted support specialists through flexible service options including telephone, e-mail and trouble tickets to ensure timely and efficient issue resolution. This overall approach has consistently allowed our clients to reduce recurring maintenance costs while maximizing uptime and availability.

For more information about our Software Maintenance & Support Services, or to simply get a quote for your Maintenance & Support needs, please contact us.